General
Is PDF Convert Prime really free?
Yes. Our core tools are free to use. There are no watermarks added to your files,
and you do not need to register an account. We are supported by ads.
Do I need to install software?
No. All tools run entirely in your web browser. This means you can use them on
Windows, Mac, Linux, or even on your mobile phone or tablet without installing anything.
Privacy & Security
Are my files safe?
Yes. All file transfers are protected by SSL encryption (HTTPS). Your files are
processed on secure servers and are not accessible by anyone else.
Do you keep my files?
No. We respect your privacy. All uploaded files and converted documents are
automatically deleted from our servers shortly after you download them
(typically within 1 hour).
Troubleshooting
Why did my conversion fail?
Common reasons include:
- The file is password protected (please unlock it first).
- The file is corrupted.
- The file exceeds our size limits (for most tools).
How do I contact support?
If you are experiencing persistent issues, please visit our
Contact Page
or email support@pdfconvertprime.com.
